I attended the April/May Cartagena Tour. I writing this email to recognize my interpreter, Roberto Ortiz for his efforts to making my tour experience a success. I don't want to exclude Ken, Rafael, Arnold and Grace for their outstanding service and assistance during my tour. However, Roberto made my Cartagena Tour above my expectations of A Foreign Affair Company. Thanks to Roberto, I had the most dates in my tour group and was overwhelmed with attention from the beautiful ladies of Cartagena. He scheduled my dates and provided the ladies with feedback for me. My fellow tour members commented several times on Roberto's attention to my welfare and interests. They all stated that they would use him when they return to Cartagena.
Roberto's personality was easy going and displayed integrity. This was my first trip to South America. I must admit that I had some reservations about South America and the tour. However, he made me feel relaxed while enhancing my opportunity to meet new people and visited places all times of the day. He provided me with detailed explanation of the customs and culture of Cartagena. Thus, my reservations disappeared quickly as I enjoyed the people and the beautiful City of Cartagena. I noticed that Roberto was more than an interpreter. He became my personal assistant, tour guide and best friend while I visited Cartagena.
Roberto's current occupation (English teacher in Cartagena) and living experiences in the United States made all culture and language barriers non-existent. He taught me Spanish and gave me advice on things not to say while he interpreted for me with my dates and transactions. He took care of my safety and insured that I did not get over charge when I made money transactions with vendors. For instance, the taxi drivers complained to his supervisor, Rafael about him not letting taxi cab drivers at the hotel charge me higher prices. However, Roberto's loyalty to me and your company mission, making my tour rememberable experience; he continued to do what he thought was best for his client and your organization.
Roberto was so attentive to making my tour a success he made arrangements for my new fiancee to meet me at the airport to see me off. Roberto is currently assist my new Columbian fiancee with enrollment in an English class and completion of her immigration forms.
Roberto's services, loyalty and friendship were beyond whatever I could have paid him. Due to his strive for service excellence, I have chosen a fiancee in Columbia, returning to Columbia for my vacation in Columbia in August and will continue to promote your Cartagena Tour to all of my friends. I am an African American Professional, living in the United States. I believe in you service because I am one of your success stories. I believed so strongly in your service that I would be willing to even invest in your company if the opportunity presents itself in the future. When I get married, I promise to email your company wedding pictures for your website. Thanks Roberto, Ken, Rafael, Arnold and Grace for the best experience in my life.
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